Customer success (CX) is the sum of all success a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It can also be used to mean an individual success over one transaction; the distinction is usually clear in context.
With products becoming commoditized, price differentiation no longer sustainable, and customers demanding more, companies need to focus on delivering superior customer success.
The MarketExpansion's customer success management solution involves strategy that focuses the operations and processes of a business around the needs of individual customers. Companies have started to focus on the importance of the success.
Our services at a glance:
- Definition of an individual CX strategy for your launching brand in Germany
- Implementation of people, systems and processes
- Execution of the CX strategy across channels
- Monitoring & optimization of the CX strategy
Engaging in MarketExpansion Sourcing Solutions will help you to expand your sourcing base. Our services will allow you to focus on growing your business. A team of dedicated sourcing specialists share their knowledge of latest developments and technologies with you.
Our functional areas at a glance:
- Environmental regulations for sourcing in Gemany
- Research & Development in Germany
Our market expansion services at a glance
- Strong experience in supporting foreign companies to develop their business in Germany
- Our clients success is our success. Our objective is to grow along our clients
- We are family owned. Our long- term perspective allows for good strategy and decision-making
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