The after-sales support provisions for a consumer can include training on the use of the product, updates for software, scheduled maintenance or provisions of materials or parts, repair and servicing or warranties for replacement in case of damage or defects.
After-sales support includes customer support and customer service, which is standardized by the International Customer Service Institute.
Today, after-sales support continues to be an important tool for both consumers and manufacturers. A customer expects a cost-effective and reliable after-sales support service. Manufacturers also rely on consumer satisfaction to maintain business and sales. Without a good after-sales support service, a product can be difficult to sell.
Excellent after-sales services can help you to differentiate your company in the market and enable you to drive greater brand equity. ME.S offers customer focussed and dedicated after sales support for all your products, services and solutions sold in Germany.